Terms & Conditions

1. About Us

Ostoya Business Solutions (trading as Ostoya Bookkeeping) is a bookkeeping services provider registered in the United Kingdom.

Registered address: 32 Mayfly Road , Swaffham . PE37 8JF. Company number: []. Contact: info@ostoya.co.uk.

2. Scope of Services

We provide non‑advisory bookkeeping services such as transaction processing, bank reconciliations, VAT return preparation, management reports, and liaison with your appointed accountant.

Unless expressly agreed in writing, we do not provide regulated audit services, tax advice, legal advice, or investment advice.

3. Client Responsibilities

You are responsible for supplying accurate, complete, and timely information and for maintaining original records.

You must review deliverables and notify us of any issues within 14 days of delivery.

4. Fees, Billing & Payment

Fees are quoted exclusive of VAT unless stated. We may offer fixed fees or usage‑based pricing (e.g., transaction volumes).

Invoices are due within 14 days of issue unless agreed otherwise. We may suspend services for overdue balances.

5. Changes & Cancellations

You may cancel ongoing monthly services by giving 30 days’ written notice. Prepaid fees are non‑refundable unless we materially breach these Terms.

We may adjust fees with 30 days’ notice to reflect changes in scope, complexity, or third‑party costs.

6. Confidentiality

Each party will keep confidential information secret and use it only for performing or receiving the services, subject to legal obligations to disclose.

We may share data with vetted sub‑processors strictly as needed to perform the services (see our Privacy Policy).

7. Data Protection

We process personal data as a controller and/or processor under UK GDPR and the Data Protection Act 2018. See the Privacy Policy for details, including purposes, legal bases, and your rights.

8. Intellectual Property

We retain ownership of our templates, methods, and tools. You receive a non‑exclusive licence to use deliverables we create for you within your business.

9. Limitations of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

Subject to the foregoing, our total aggregate liability arising from the services in any 12‑month period will not exceed the total fees paid by you to us for the services in that period.

We are not liable for consequential or indirect losses, loss of profit, or loss arising from reliance on information you provided that was inaccurate or incomplete.

10. Third‑Party Software & Integrations

Where we connect to software such as Xero or QuickBooks, you remain responsible for your licences and terms with those vendors. We are not responsible for outages or changes made by third parties.

11. Complaints

If you have a concern, please contact us at info@ostoya.co.uk. We aim to acknowledge within 2 business days and provide a response within 10 business days.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where consumer law gives you additional rights.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated on this page with a new ‘Last updated’ date.